Works - Pristem

Pristem’s focus is on improving healthcare access by delivering affordable, portable digital X-ray systems. Focused on underserved and remote regions, Pristem’s solutions enable faster, more accurate diagnoses, helping medical professionals provide timely care while reducing costs and logistical barriers. Their innovative technology supports better health outcomes where it’s needed most.

Interviews with radiographers worldwide

User map of urban/rural settings

Patient & radiographer journey

Experience & service maps

X-ray device interface design

Human factor validation testing

The Challenge

Designing for Pristem came with unique challenges, including the difficulty of reaching remote users to understand their real-world constraints. The process also involved deep research into existing x-ray devices and interfaces, while navigating the technical nuances of radiography and adapting to the realities of rural, low-resource environments.

The XD Process

The experience design process for Pristem centered on in-depth user research with radiography professionals across the globe. We conducted interviews with radiographers, radiologists, and support staff in diverse settings - from hospitals to remote clinics - with some sessions even held via WhatsApp due to limited connectivity, including with a radiographer in rural Mali. The research aimed to understand their daily workflows, pain points, and priorities, highlighting real opportunities to improve usability in challenging environments.

Usability testing played a key role in shaping both the interface and the broader device experience. Alongside testing the digital interface, we participated in human factors evaluations of the x-ray machine in simulated environments with real users. These sessions uncovered critical usability issues, ranging from navigation to physical interaction, that informed multiple rounds of design improvements and refinements.

“ Working with YU transformed our approach. Their collaborative process with our team and the communities we serve resulted in solutions that truly make a difference. They brought creativity, insight, and a deep understanding of our mission, all while prioritizing inclusivity and sustainability. Thanks to their research-driven design, our platform now better meets the needs of our users."

— Emma Rodriguez, Executive Director, [Organization Name]

The Outcomes

This long-term collaboration resulted in a wide range of in-depth design deliverables, including detailed personas, user journeys, and interface prototypes. The insights gained throughout the process enabled us to design a tailored interface that significantly streamlined radiographers’ workflows—ultimately improving both operational efficiency and the overall patient experience.