Some of the challenges included navigating the complexity of gathering information from a vast and diverse global network. Reaching National Societies across different countries required thoughtful engagement to ensure participants felt comfortable sharing insights about a long-standing, institutionalized process.

As part of the experience design process, we engaged with a wide range of participants involved in the Unified Data Collection process, gathering perspectives from across the globe through individual interviews, group sessions, and a comprehensive survey. We collaborated closely with stakeholders to analyze insights, align expectations, and co-define priorities. This work resulted in detailed visualizations of user personas, their journeys, and complete process maps that illustrated how data collection, analysis, and reporting unfold, along with key pain points and opportunities for improvement.

The outcomes of our work included comprehensive diagrams mapping the full user journey and identifying key areas for improvement. We developed wireframes to demonstrate how a digital experience could streamline the process, along with detailed UI mockups and a component system aligned with IFRC’s brand and design guidelines. The envisioned tool included both a secure data collection portal and a public-facing site designed to present the breadth of gathered data in a clear, user-friendly, and impactful way.